OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
We alway stay at the Morana. Very clean apartments and lovely staff. Well worth the walk halfway up the hill.
No need to change anything.
Dear Teresa, Thank you for your continued loyalty and kind words! We're delighted to hear that you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back to Morana on your next visit!
Director General
The apartments are such a great location and the staff in Reception, Cleaning, Maintenance and the Pool Bar are all so welcoming and friendly. We have stayed here many times and plan to stay many more because we love it. Special mention to the Garlic Prawns in the pool bar, they are the best we’ve ever had.
There was a couple of things wrong in our apartment, the door and the toilet but both were fixed very quickly once we reported the issues. It’s great to see parts of the complex being done up.
Dear Olivia, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciate your loyalty. We'll make sure to pass along your compliments to our team. We're continuously working to improve our facilities, and we're glad we could promptly address the issues you encountered in your apartment. Looking forward to welcoming you back soon!
Director General
All staff very helpful and friendly. Always enjoy our stay in the Morana. Location is perfect and complex quiet at night. Ideal location for a relaxing break.
New sunloungers. Some appeared quite stained.
Dear Olive, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at Morana and found our staff helpful and friendly. We'll certainly take your suggestion about the sun loungers into consideration to enhance the experience for our guests. We look forward to welcoming you back for another relaxing break!
Director General