OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Friendly staff and very accommodating too, it was our second time back as a family and the room we were allocated was not suitable for a buggy and the receptionist helped us in been relocated to better suited apartment. Look forward to returning next year please god.
Stop people from reserving sunbeds with towels all day when they are not been used. If the sunbeds are not use with in a 30min window then towels should be removed for others to use and they can be collected at reception.
Dear Lisa, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and that our staff were able to assist with your room relocation to make your stay more comfortable. We truly appreciate your feedback regarding the sunbeds, and we’ll take that into consideration to improve the experience for all guests. We can’t wait to welcome you and your family back next year! See you soon at Moraña Apartments!
Director General
Service, location and cleanliness was very good. Simona at the pool bar was so amenable and friendly and we enjoyed our stay and especially our afternoon drinks, we look forward to our girls week so much every year and are never disappointed with the Morana, thankyou Morana
Pool bar really should be open a bit later than 6pm, also a little music would be good.
Dear Susan, hank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the service, location, and cleanliness, and we’ll be sure to pass on your kind words to Simona at the pool bar – she’ll be happy to hear you appreciated her friendly service. We also appreciate your suggestion about the pool bar hours and music, and we’ll certainly take that into consideration. We're looking forward to welcoming you back for your girls' week next year! Best wishes from all of us at Moraña Apartments!
Director General
I love the location. I had a pool and sea view. Reception staff very helpful. Beds very comfortable.
Bathrooms,towels and living room couch need upgrading.
Dear Joan, Thank you for your fantastic review! We’re so happy to hear that you enjoyed the location, pool and sea view, and that our reception staff were helpful. We truly appreciate your feedback regarding the bathroom, towels, and living room couch, and we’ll take this into consideration for future improvements. We look forward to welcoming you back soon! Best regards from the team at Moraña Apartments. Best regards,
Director General