OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Seaview and pool view apartments have a lovely view
The towels are very small and thin
Dear Denise, Thank you for your feedback. We're glad you enjoyed the lovely views from our sea and pool view apartments. We'll take your comments about the towels into consideration for future improvements. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back soon!
Director General
We like the property, it's location and closeness to the beach. We also like your loyalty program. Staff are super helpful and friendly.
Availability of sunbeds at pool area, they were being reserved early in the morning and not being used til later
Dear Jason, Thank you for sharing your feedback! We're glad you enjoyed the property and our location. We'll address the issue with sunbed reservations to ensure everyone can fully enjoy their time by the pool. We appreciate your support and hope to welcome you back soon!
Director General
We alway stay at the Morana. Very clean apartments and lovely staff. Well worth the walk halfway up the hill.
No need to change anything.
Dear Teresa, Thank you for your continued loyalty and kind words! We're delighted to hear that you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back to Morana on your next visit!
Director General