OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
It is friendly clean and relaxing. The request for a room change was done without fuss and handled professionally Staff at reception were friendly and welcoming. Cafe staff were great also We have been coming to you for over 10 years and enjoy each visit
Maybe keep a check on people putting towels on sun bed at 9.30 am and not using them till after lunch
Dear Rhona, Thank you for your loyalty and for sharing your wonderful feedback! We're thrilled to hear that you find our apartments friendly, clean, and relaxing, and that our team has consistently provided a welcoming and professional experience over the years. We appreciate your suggestion about monitoring sunbed reservations and will take this into account to ensure fairness for all our guests. Looking forward to welcoming you back for many more visits!
Director General
Good pool and interface and good location
More plug sockets and safe should be included in room price
Dear Paul, Thank you for your feedback! We're glad to hear you enjoyed the pool, location, and overall experience. We appreciate your suggestion regarding more plug sockets and including a safe in the room price, and we'll certainly take this into consideration as we continue to improve. We hope to welcome you back soon! Best Regards.
Director General
La recepción fue muy amable
Pone por todos los lados que no se reservan hamacas y que se controlará y allí estaban las toallas puestas sin gente y nadie hizo nada. Es una pena
Estimado Javier, Gracias por tu comentario y por compartir tu experiencia con nosotros. Nos alegra que hayas recibido un trato amable en la recepción. Lamentamos mucho lo que nos mencionas sobre las hamacas. Sabemos lo importante que es para todos nuestros huéspedes disfrutar del espacio común, y tomamos nota para mejorar en este aspecto. Apreciamos tu comprensión y esperamos poder recibirte nuevamente en el futuro. ¡Un saludo!
Director General