OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
Pool area and pool bar. Staff at pool bar provided excellent service and were so friendly. Reception and maintenance were also excellent. I reported a fault with bathroom light switch and maintenance were at apartment within five minutes.
Pool area was not cleaned up every evening. There was some rubbish lying on sun deck.
Dear Eileen, Thank you for your wonderful review and the impressive rating! We’re delighted to hear that you enjoyed the pool area and received excellent service from our friendly pool bar staff. It's great to know that our reception and maintenance teams were responsive to your needs. We appreciate your feedback regarding the cleanliness of the pool area in the evenings, and we will ensure that our team addresses this. We look forward to welcoming you back for another fantastic stay! Best regards,
Director General
Moraña is just perfect.. apartment, staff, pool bar, proximity to beach etc…
Nothing
Dear Ann, Thank you for your fantastic 10/10 review! We're thrilled to hear that you found Moraña perfect in every way—from the apartment to our wonderful staff and pool bar, as well as the proximity to the beach. Your kind words inspire us to keep providing excellent service. We can’t wait to welcome you back soon! Best regards,
Director General
So close to the bottom of the hill Amazing
You can't do anything about it but the people in 107 will have to deal with the noise of bottles being recycled day and night. And more cockroaches from the rubbish bins.
Dear Fiona, Thank you for your wonderful 10/10 review! We’re glad to hear you enjoyed your stay and found the location amazing. We appreciate your feedback regarding the noise from bottle recycling and the presence of cockroaches. Please know that we take your comments seriously and will work to address these issues to enhance our guests’ experience. We hope to welcome you back for another stay in the future! Best regards,
Director General