OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
La recepción fue muy amable
Pone por todos los lados que no se reservan hamacas y que se controlará y allí estaban las toallas puestas sin gente y nadie hizo nada. Es una pena
Estimado Javier, Gracias por tu comentario y por compartir tu experiencia con nosotros. Nos alegra que hayas recibido un trato amable en la recepción. Lamentamos mucho lo que nos mencionas sobre las hamacas. Sabemos lo importante que es para todos nuestros huéspedes disfrutar del espacio común, y tomamos nota para mejorar en este aspecto. Apreciamos tu comprensión y esperamos poder recibirte nuevamente en el futuro. ¡Un saludo!
Director General
location, rooms, loyalty program, staff are very acomodating. it generally ticks all our boxes
be stricter on the booking of beds with towels
Dear Jason, Thank you for your wonderful feedback! We're thrilled to hear that our location, rooms, and loyalty program met your expectations, and that our staff were accommodating. We also appreciate your suggestion regarding the reservation of sunbeds with towels, and we will definitely look into being stricter on this matter to ensure a more enjoyable experience for all guests. We look forward to welcoming you again soon! Best Regards.
Director General
Stayed in apt 503 and it was fabulous looking forward to our next stay which is in February
Ur staff are lovely people and I think you should make sure they stay with you
Dear Joseph, Thank you so much for your wonderful review! We're thrilled to hear that you had a fabulous stay in apartment 503, and we're looking forward to welcoming you back in February. We’re also very grateful for your kind words about our staff – they will be delighted to hear this! See you soon! Best Regards,
Director General