OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
La recepción fue muy amable
Pone por todos los lados que no se reservan hamacas y que se controlará y allí estaban las toallas puestas sin gente y nadie hizo nada. Es una pena
Estimado Javier, Gracias por tu comentario y por compartir tu experiencia con nosotros. Nos alegra que hayas recibido un trato amable en la recepción. Lamentamos mucho lo que nos mencionas sobre las hamacas. Sabemos lo importante que es para todos nuestros huéspedes disfrutar del espacio común, y tomamos nota para mejorar en este aspecto. Apreciamos tu comprensión y esperamos poder recibirte nuevamente en el futuro. ¡Un saludo!
Director General
location, rooms, loyalty program, staff are very acomodating. it generally ticks all our boxes
be stricter on the booking of beds with towels
Dear Jason, Thank you for your wonderful feedback! We're thrilled to hear that our location, rooms, and loyalty program met your expectations, and that our staff were accommodating. We also appreciate your suggestion regarding the reservation of sunbeds with towels, and we will definitely look into being stricter on this matter to ensure a more enjoyable experience for all guests. We look forward to welcoming you again soon! Best Regards.
Director General
The apartments are clean and the complex is well maintained, with friendly staff, a great pool bar and brilliant location.
Hooks in the bathrooms would be great
Dear Mona, Thank you for your fantastic review! We're so pleased to hear that you enjoyed the cleanliness, the pool bar, and our location. We also appreciate your suggestion about adding hooks in the bathrooms, and we’ll definitely consider that for future improvements. We look forward to welcoming you back soon! Best Regards,
Director General