System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
We requested a move of apartment to be next door to one of our group who was taken ill to be able to help out with care and reception went above and beyond to be accommodating and we very much appreciated this , so thankyou so much.
Better wifi coverage around sun terrace would be good
Thank you very much for your excellent overall score of 9.8 out of 10 and for sharing such a thoughtful review. We are delighted to know that our team at Reception was able to assist you during a delicate moment and that the apartment move helped you stay close to your group. Your kind words about their support mean a great deal to us. We also appreciate your high ratings across all areas, including Maintenance (10/10), Reception (10/10), Facilities (9/10) and Room Cleanliness (10/10). It is wonderful to know that our efforts to provide a comfortable and well‑maintained environment contributed positively to your stay. Regarding your suggestion about improving Wi‑Fi coverage around the sun terrace, thank you for bringing this to our attention. While the system generally performs well, we understand how important strong connectivity can be for many guests. Your comment has been shared with our technical team as we continue working on enhancements to our network. We truly appreciate your feedback and the trust you placed in us during your visit. It would be a pleasure to welcome you back on your next trip to Lanzarote. kind regards customer service
Director General
The location is great and the reception staff especially Ana are very helpful and pleasant. I have been staying in The Morana for several years .
The bathrooms although very clean need updating
Thank you very much for your excellent overall score of 9.5 out of 10 and for your continued loyalty to La Morana over the years. It is wonderful to know that you value our great location and that our Reception team — especially Ana — made such a positive impression during your stay. Your perfect ratings for Maintenance (10/10), Reception (10/10) and Room Cleanliness (10/10) are truly appreciated by the whole team. Regarding your comment about the bathrooms needing an update, we are grateful that you shared this observation. While our housekeeping team ensures that all units are kept to a high standard of cleanliness, we understand that certain elements of the décor may feel dated compared to newer constructions. Your feedback is valuable and is taken into account as we continue planning improvements to enhance guest comfort. Thank you once again for your trust and for taking the time to share both your positive impressions and your suggestions. We look forward to welcoming you back on your next visit to Lanzarote Kind regards customer service
Director General
This was the third year in a row that we visited and booked for next year when we were there. Great sea views from the forth level and great staff.
More pillows would be welcome
Thank you very much for your wonderful review. We are delighted to hear that this was your third consecutive visit and that you have already booked again for next year. It is fantastic to know that you enjoyed the beautiful sea views from the fourth level and that our staff contributed positively to your stay. We also appreciate your suggestion regarding the pillows. While our rooms are equipped to ensure comfort, we understand that preferences can vary, and additional pillows can make a stay even more relaxing. Your feedback is very helpful, and we will certainly take it into consideration as we continue improving our services. Thank you once again for your loyalty and your excellent ratings. We look forward to welcoming you back next year. Kind regards, Customer Service Team
Director General
