OPINIONS
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
We love staying at La Morana. The view is the spectacular and the staff are so helpful.
Nothing. Keep doing what you’re doing
Dear Geraldine, Thank you so much for your fantastic review and for rating us 10 out of 10! We're thrilled that you love staying at Moraña Apartments and that the spectacular views and helpful staff made your stay special. Your kind words mean a lot to us, and we’ll keep doing our best to provide great experiences. We can’t wait to welcome you back! Best regards,
Director General
Reception welcoming. Large rooms and clean when first arrived. We didn't use the pool but there seemed sufficiently good sun beds around. The hotel is in a good location.
Rooms could be updated, have ceiling fans not stand alone fans or air-conditioning as standard. The bedroom electric sockets loose are not secure and therefore not safe. More clothes hangers would be good. TV we had only more British channels as we only had one. We clean and tidy up ourselves where we can but Room Servicing needs to be regular or more regular and completed in all rooms including the balcony.
Dear Nicholas, Thank you for your review and for rating us 8.3 out of 10! We're happy you appreciated our welcoming reception, the spacious rooms, and our convenient location. We pride ourselves on cleanliness, which is provided upon arrival and during regular intervals. Since you're in control of your stay, we offer extra services upon request at the reception. We value your feedback on the rooms, fans, and TV channels, and will consider it for future improvements. We hope to welcome you back soon for another enjoyable stay! Best regards,
Director General
Friendly Staff, well kept and clean accommodation and great location
Lack of English TV channels
Dear David, Thank you for your feedback and for rating us 7.5 out of 10! We're pleased you enjoyed the friendly staff, well-maintained accommodations, and great location. We take your comment about the English TV channels into account and will explore options to improve this. We look forward to having you stay with us again! Best regards,
Director General