System of Quality Measurement and customer satisfaction. Reviews and comments from real guests.
The following table reports the average of the assessments made by our guests through the quality measurement system provided by the company Ecommerce Hotels.
Total views last 12 months.
Global
We had a great stay, we love the location and the staff are all so friendly. We also love that it’s a smaller complex. We cannot wait to return
No we think it’s perfect as it is.
Thank you very much for your wonderful review and for awarding us top marks in every category. We are delighted to hear that you had such a great stay and that you enjoyed our friendly staff, excellent location, and the calm atmosphere of our smaller complex. It is always a pleasure to know that our guests feel relaxed and well taken care of during their visit. We truly appreciate your kind words and are very happy to hear that everything was perfect for you. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Customer Service Team
Director General
Near all facilities
Larger towels
Thank you very much for your excellent review and for awarding us top marks in every category. We are delighted to hear that you enjoyed your stay and that our location and friendly staff contributed to a positive experience. We also appreciate your suggestion regarding larger towels. Guest comfort is very important to us, and feedback like yours helps us continue improving our services. We will certainly take this into consideration as we review our amenities. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Customer Service Team
Director General
We requested a move of apartment to be next door to one of our group who was taken ill to be able to help out with care and reception went above and beyond to be accommodating and we very much appreciated this , so thankyou so much.
Better wifi coverage around sun terrace would be good
Thank you very much for your excellent overall score of 9.8 out of 10 and for sharing such a thoughtful review. We are delighted to know that our team at Reception was able to assist you during a delicate moment and that the apartment move helped you stay close to your group. Your kind words about their support mean a great deal to us. We also appreciate your high ratings across all areas, including Maintenance (10/10), Reception (10/10), Facilities (9/10) and Room Cleanliness (10/10). It is wonderful to know that our efforts to provide a comfortable and well‑maintained environment contributed positively to your stay. Regarding your suggestion about improving Wi‑Fi coverage around the sun terrace, thank you for bringing this to our attention. While the system generally performs well, we understand how important strong connectivity can be for many guests. Your comment has been shared with our technical team as we continue working on enhancements to our network. We truly appreciate your feedback and the trust you placed in us during your visit. It would be a pleasure to welcome you back on your next trip to Lanzarote. kind regards customer service
Director General
