Systeem van kwaliteitsmeting en klanttevredenheid. Beoordelingen en opmerkingen van echte gasten.
De volgende tabel meldt het gemiddelde van de beoordelingen gemaakt door onze gasten door de kwaliteit meetsysteem geleverd door het bedrijf Ecommerce Hotels.
Totaal aantal bezoekers de laatste 12 maanden
Globale
Near all facilities
Larger towels
Thank you very much for your excellent review and for awarding us top marks in every category. We are delighted to hear that you enjoyed your stay and that our location and friendly staff contributed to a positive experience. We also appreciate your suggestion regarding larger towels. Guest comfort is very important to us, and feedback like yours helps us continue improving our services. We will certainly take this into consideration as we review our amenities. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Kind regards, Customer Service Team
Director General
We requested a move of apartment to be next door to one of our group who was taken ill to be able to help out with care and reception went above and beyond to be accommodating and we very much appreciated this , so thankyou so much.
Better wifi coverage around sun terrace would be good
Thank you very much for your excellent overall score of 9.8 out of 10 and for sharing such a thoughtful review. We are delighted to know that our team at Reception was able to assist you during a delicate moment and that the apartment move helped you stay close to your group. Your kind words about their support mean a great deal to us. We also appreciate your high ratings across all areas, including Maintenance (10/10), Reception (10/10), Facilities (9/10) and Room Cleanliness (10/10). It is wonderful to know that our efforts to provide a comfortable and well‑maintained environment contributed positively to your stay. Regarding your suggestion about improving Wi‑Fi coverage around the sun terrace, thank you for bringing this to our attention. While the system generally performs well, we understand how important strong connectivity can be for many guests. Your comment has been shared with our technical team as we continue working on enhancements to our network. We truly appreciate your feedback and the trust you placed in us during your visit. It would be a pleasure to welcome you back on your next trip to Lanzarote. kind regards customer service
Director General
The location is great and the reception staff especially Ana are very helpful and pleasant. I have been staying in The Morana for several years .
The bathrooms although very clean need updating
Thank you very much for your excellent overall score of 9.5 out of 10 and for your continued loyalty to La Morana over the years. It is wonderful to know that you value our great location and that our Reception team — especially Ana — made such a positive impression during your stay. Your perfect ratings for Maintenance (10/10), Reception (10/10) and Room Cleanliness (10/10) are truly appreciated by the whole team. Regarding your comment about the bathrooms needing an update, we are grateful that you shared this observation. While our housekeeping team ensures that all units are kept to a high standard of cleanliness, we understand that certain elements of the décor may feel dated compared to newer constructions. Your feedback is valuable and is taken into account as we continue planning improvements to enhance guest comfort. Thank you once again for your trust and for taking the time to share both your positive impressions and your suggestions. We look forward to welcoming you back on your next visit to Lanzarote Kind regards customer service
Director General
