HEALTH & SAFETY
Regulations to guarantee the maximum health safety standards.
Regulations to guarantee the maximum health safety standards.
When the Government of Spain decreed the closure of hotels and tourist apartments in response to the COVID-19 pandemic, we knew that once they authorized us to open, we would do so with the highest standards of health security. Finally, we are prepared to receive our guests with all the care and professionalism that characterizes us.
For the implementation of our "Health & Safety" guide, which includes the recommendations of the World Health Organization (WHO) related to the prevention of COVID-19 contagion, we have been advised by the company TRICAN SA, registered and authorized in the disinfection of COVID-19, having sterilized our facilities before reopening.
To protect yourself and us, we ask everyone to comply with the following instructions.
Protection screen in reception.
A free mask for guests at Check-IN.
Temperature control for our guests at Check-IN
When the capacity at our reception warrants it and for guests who request it, we will do the Check-IN at the assigned Apartment.
Hand sanitizer in apartments and common spaces.
Digital concierge service through WhatsAPP.
Floor marks and signs to maintain social distance
Limitation and reduction of capacity in common areas
Cleaning and disinfection of textiles with steam at 145º
Distance and immobilization of hammocks
New takeaway service in pool bar.
All team members will wear face covers.
Every day our team will undergo temperature controls.
Health and Safety Committee and training in health security for our team.
Sale of prevention kit to our guests, includes masks, gloves and hand sanitizer.
Permanent cleaning and disinfection of all high contact surfaces.
In accordance with WHO guidelines, we have improved cleaning and disinfection procedures, we have modified common spaces to ensure social distancing, we have redesigned our procedures to reduce interaction with our guests, and we work closely with local health authorities, implementing the recommended sanitary measures.
In order for you to enjoy your stay in complete safety and tranquility, always respect the instructions of our team and practice these actions.
Wash your hands with soap and water frequently.
Keep a distance of 1.5 meters with other people, if you cannot do it wear a mask.
We recommend the use of masks in common spaces, when you cannot maintain a distance of 1.5 meters with other people.
When you cough or sneeze, cover your nose and mouth with your elbow flexed or with a tissue.
Do not touch your eyes, nose, or mouth.
To minimize contact, avoid paying with coins and bills.
If you have a fever, cough, and shortness of breath, seek medical attention.