HEALTH & SAFETY

Regulations to guarantee the maximum health safety standards.

When the Government of Spain decreed the closure of hotels and tourist apartments in response to the COVID-19 pandemic, we knew that once they authorized us to open, we would do so with the highest standards of health security. Finally, we are prepared to receive our guests with all the care and professionalism that characterizes us.

For the implementation of our "Health & Safety" guide, which includes the recommendations of the World Health Organization (WHO) related to the prevention of COVID-19 contagion, we have been advised by the company TRICAN SA, registered and authorized in the disinfection of COVID-19, having sterilized our facilities before reopening.

To protect yourself and us, we ask everyone to comply with the following instructions.

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Transparent screen in reception

Protection screen in reception.

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Free mask for guests at Check-IN

A free mask for guests at Check-IN.

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Temperature control

Temperature control for our guests at Check-IN

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Check-IN at the Apartment

When the capacity at our reception warrants it and for guests who request it, we will do the Check-IN at the assigned Apartment.

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Hand sanitizer

Hand sanitizer in apartments and common spaces.

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Digital concierge

Digital concierge service through WhatsAPP.

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Floor signage and common spaces.

Floor marks and signs to maintain social distance

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Capacity reduction in common areas

Limitation and reduction of capacity in common areas

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Textile disinfection

Cleaning and disinfection of textiles with steam at 145º

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Hammock spacing

Distance and immobilization of hammocks

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Take-away food service in pool bar

New takeaway service in pool bar.

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Use of facial covers

All team members will wear face covers.

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Temperature control to our team

Every day our team will undergo temperature controls.

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Health and Safety Committee

Health and Safety Committee and training in health security for our team.

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Prevention kit

Sale of prevention kit to our guests, includes masks, gloves and hand sanitizer.

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Permanent cleaning of surfaces

Permanent cleaning and disinfection of all high contact surfaces.

In accordance with WHO guidelines, we have improved cleaning and disinfection procedures, we have modified common spaces to ensure social distancing, we have redesigned our procedures to reduce interaction with our guests, and we work closely with local health authorities, implementing the recommended sanitary measures.

In order for you to enjoy your stay in complete safety and tranquility, always respect the instructions of our team and practice these actions.

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Wash your hands

Wash your hands with soap and water frequently.

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Social distancing

Keep a distance of 1.5 meters with other people, if you cannot do it wear a mask.

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Use of Masks

We recommend the use of masks in common spaces, when you cannot maintain a distance of 1.5 meters with other people.

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Use of disposable tissues

When you cough or sneeze, cover your nose and mouth with your elbow flexed or with a tissue.

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Don't touch your face

Do not touch your eyes, nose, or mouth.

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Use electronic payment methods

To minimize contact, avoid paying with coins and bills.

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Request Medical Attention

If you have a fever, cough, and shortness of breath, seek medical attention.