OPINIÕES
Sistema de medição de qualidade e satisfação do cliente. Comentários e comentários de clientes reais.
Sistema de medição de qualidade e satisfação do cliente. Comentários e comentários de clientes reais.
A tabela a seguir mostra a média das avaliações feitas pelos nossos hóspedes, através do sistema de medição de qualidade fornecido pela empresa Ecommerce Hotels.
Total de avaliações nos últimos 12 meses.
Global
Sun deck and staff at pool bar
We were in apartment 410 and complained several times about the lack of a covering on the bathroom window which looked directly on to the car park. Our complaint was not dealt with and we had to, eventually, put towels against the window to stop others looking in. A bathroom window should always have a covering.
Dear Eileen, Thank you for your feedback. We're glad you enjoyed the sun deck and the pool bar staff. We apologize for the inconvenience regarding the bathroom window in apartment 410. Your concerns have been noted, and we'll ensure that appropriate measures are taken to address this issue promptly. We appreciate your understanding and hope to provide you with an improved experience on your next visit.
General Manager
La terrazza vista mare, il bar e il personale molto gentile.
Credo che i lettini e gli ombrelloni ormai logori siano da cambiare.
Dear Giovanni, Thank you for your review and feedback. We're delighted to hear that you enjoyed the sea-view terrace, the bar, and our friendly staff. We appreciate your suggestion regarding the worn-out sunbeds and umbrellas, and we'll take this into consideration for future improvements. We hope to welcome you back again soon for an even better experience.
General Manager
Very helpful staff. Great location. Good value and excellent room cleaning service .
Some external walls had flaking paint
Dear John, Thank you for your feedback! We're delighted to hear that you found our staff helpful, enjoyed our great location, and appreciated the value and excellent room cleaning service. We apologize for any inconvenience caused by the flaking paint on some external walls. We'll address this promptly to ensure a better experience for our guests in the future.
General Manager